To help you provide a smoother customer experience, Willdesk now supports customized frequency control for welcome pop-up messages. This means you can decide how often the pop-up appears after a visitor closes it.

❓What does this feature do?

When a customer visits your website and closes the welcome pop-up, it won’t appear again for a period you set—from as short as 0 seconds to as long as 7 days.

This helps you:

1. Avoid overloading repeat visitors with the same message

2. Maintain a clean, non-intrusive experience

3. Control engagement timing more precisely

⚠️Note: If the visitor clears their browser cache, the pop-up will be shown again the next time they visit.

❓How can I set the pop-up frequency?

Option 1: Live Chat Settings

a. Go to Live Chat > Show welcome pop-upere, you can:

b. Enable or disable the welcome message

c. Set how long it takes to show after page load

d. Set how long it should stay hidden after being closed (e.g., 1 hour, 1 day, up to 7 days)

Option 2: Add Pop-up Message in Automation Workflow

a. Go to Automation → Workflow > Create or Edit Rule

b. Add the "Pop-up message" action

c. Enter the time range (e.g., 1 hour, 3 days, 7 days) that the pop-up should stay hidden after being closed by the visitor

✅ Tip: When both options are active, Workflow settings will override the Live Chat setting.

❓Need help setting this up?

Reach out to our support team anytime via Live Chat or Email. We’d be happy to walk you through the setup or recommend best practices for your store.