Step 1: Please kindly go to Settings→Macro and click "New macro" to create the macro for yourself or your team.
a： Think of a macro name.
b: Choose the macro for the special team or for everyone.
c: Input the Response text. （PS: You can also insert emojis/pictures/files/links. You can choose some customized snippets, like "Agent name", and "Last order number", which will be recognized and automatically replaced when you use the Macro. You can also insert a hyperlink to an image. )
d: Click Save changes.
Step 3: Kindly check the saved shortcuts.
Additionally, you are able to re-edit, copy, or delete the macros you created. You can also see the shortcuts are created by whom and their usage times.
Step 4: Click the shortcuts icon and choose the appropriate shortcuts to reply to your customers.
(P.S.: Use the "search" icon to search the keywords of your created shortcuts, click "Manage", and directly enter the editing interface.)
Not satisfied with this page? Please contact us for more customizations!