Overview:
When enabled Live chat message automatic takeover, this feature allows the AI to automatically respond to customer messages in real-time based on you knowledge base information. It supports multiple communication channels:
- Live Chat
- Facebook Messenger
How It Works:
- Once your store is integrated with Willdesk, the AI will automatically pull data from:
- FAQ articles created and published in Willdesk.
- Product information from your store.
- Shopify store’s Terms & Policies under Settings → Policies.
- Public websites synced via URL (available with specific plans).
- Extracted by AI: The AI analyzes historical conversations to extract potential answers. These extracted answers can be reviewed, edited, and added to your knowledge base under the "In this knowledge" section.
- With the appropriate plan, you can activate all knowledge base data with one click, enabling the AI to provide accurate responses based on your knowledge base content.
Here's a guide to help you set it up:
1. Step 1: Enable Live chat message automatic takeover, please go to Automation → Configure → Turn on the button under AI Agent, choose the store, and turn on the takeover switch.
2. Once enabled, the AI will automatically respond to customers based on the information in your knowledge base.
3. It will also automatically switch languages based on the customer's language preference or request.
4. Conversations replied by AI will display a chatbot icon in the conversation list.
5. You can also click the chatbot icon "Close chatbot" in the top-right corner to close the chatbot and stop AI from continuing the reply.
