You can get message notifications both on a laptop and mobile device. 

On your Laptop, Please go to your Chrome Settings.

Click Privacy and security——Site settings——Notifications and allow the notifications from Willdesk.

If you allowed the notification from Willdesk on your browser, you will get the new messages reminder on your web page and lower right corner, as well as a sound notification "Ding".

On your mobile, please set up the message notification as the below method 

1. Open your phone's Settings app. 

2. Tap Apps & notifications. Notifications. 

3. Under “Recently Sent,” tap an app. 

4. Tap a type of notification. 

5. Choose your options: Choose Alerting or Silent. To see a banner for alerting notifications when your phone is unlocked, turn on Pop on screen.

If you set them well, you will get the message notification from your customers even if you are outline. 

Not satisfied with this page? please contact us for more customizations!