Inbox View-With these updates, you can now view conversations within your team's specific channel and teammates, making it easier to manage your customer support efficiently.
Based on the teams' situation set up for Agents, they can take the following guidelines to manage their Inbox views more clearly.
▷Inbox view will only display the Team/Channel/Teammates information that belongs to your team.
PS: The numbers displayed are the tickets in open status.
▷You can decide to pin (or not) the integrated chat/email/Facebook Messenger channel in your own inbox view.
▷You can decide to pin (or not) your teammates in your own inbox view, which makes it easier for you to check your teammates's inbox.
Not satisfied with this page? please contact us for more customizations!