Offline Email Notification
When your customers go offline, the chat messages you send to them will automatically be converted into email format and sent to their inboxes. This means that even if your customers are offline, you can still keep in touch with them and ensure that you don't miss any important conversations or business opportunities.
Please follow the steps below to set up offline Email Notifications.
1. Step 1: Please refer to Settings -> Email.
2. Step 2: Click Add an email.
3. Step 3: Choose your email provider to complete email integration.
4. Step 4: Kindly go to Settings -> choose Shopify or JavaScript store.
5. Step 5: Please go to Integrations, choose the according integrated email address for your single or multi stores.
6. Step 6: Go to Settings -> Live Chat -> Content and Visibility -> Enable Pre-chat survey, choose the single or multi-store, and enable email data collection.
7. Step 7: Take a preview of how it works.
• If your customers close the current webpage or lose the internet connection, they will be regarded as offline status by Willdesk ;
• Your response to the merchant will also be mailed to the customer's email inbox.
PS: If your customer submits an invalid email address, the email can't be sent successfully.
Not satisfied with this page? Please contact us for more customizations!