You can use our template or customize your own refund rule to identify refunded conversations and quickly assign them to the team, marking them as urgent and tagging them, which will reduce your losses and improve efficiency.
1. Step 1: Please go to Automation → Automation rule→ New from Templates → Identifying and tagging refunded conversations
2. Step 2: Edit the keywords you want the system to identify, then select the tag you want to add for this type of message.