This guide walks you through creating an email auto-reply rule in Willdesk. Follow the steps below:
1. Step 1: Please go to Automation → Automation rule → New from Templates.
2. Step 2: Choose the Email auto-reply template.
3. Step 3: Give your rule a clear and descriptive name.
4. Step 4: Set the Trigger Condition. Choose the condition when customer starts a new conversation
5. Step 5: Add a condition: If Email channel is [email protected] (one of your integrated email addresses).
6. Step 6: If you have multiple integrated email addresses, add another condition:
- Use "or" to add: Email channel is [email protected].
- Note: Avoid using "and" unless you want the rule to apply only when both conditions are met.
7. Step 7: Select the action Send email message.
8. Step 8: Click Set email template to personalize your auto-reply email.
9. Step 9: We have a template as a reference, but you can also style your email content.
10. Step 10: Click Save to finalize your rule.
Not satisfied with this page? Please contact us for more customizations!