What are the advantages of automatic replies according to message keywords?
🤖 Automatic replies based on keywords in a user's message offer several advantages:
1. Improved Customer Service: It enables quick responses to inquiries, ensuring customers receive timely assistance and information.
2. Efficiency: By automating responses, it reduces the workload on customer support teams, allowing them to focus on more complex issues.
3. Personalization: By analyzing keywords, the system can tailor responses to the specific needs or questions of each user, creating a more personalized experience.
4. 24/7 Availability: With automated responses, users can receive instant replies at any time of the day, even outside of regular office hours.
5. Cost-effective: Automating replies can help businesses save time and resources that would otherwise be spent on manual responses.
Overall, leveraging automatic replies based on keywords can lead to increased customer satisfaction, operational efficiency, and a more seamless user experience.
How to set up automatic replies according to the keywords in the user's message?
Step 1: Please go to Automation → Workflow → New form Templates, and use the template of Autoresponder bots based on keywords
Step 2: Customize the keywords based on your needs. You can type the keywords directly and click "Enter" to input the text. Please
Step 3: Continue the flow. You can click the Message content block to raise the setting window on the right side of the page, then you can edit your answers directly.
Step 4: After finishing the setting, you can edit the title of the flow and click "Create Flow" to activate automatic replies according to the keywords in the user's message.
Notes:
1. It is supported to add emojis, pictures, attachments, hyperlinks, Shopify products and FAQs via tools in the box.
2. It is supported to click "+" to add buttons to set up reply buttons, redirect to a page, start over and customer support, so that you can provide more interactivity for customers.
3. If any reply buttons are added, you can continue to click "+" to add the next workflow, add conditions and actions to better meet your needs.
