Setting up the correct sender email address is crucial for ensuring that your emails are delivered properly and appear professional. In live chat and email conversations, the sender's email address plays a key role in ensuring smooth communication. In this guide, we’ll walk you through the simple steps to set up your sender email address.
Sender Email for Live Chat Conversations
In live chat conversations, the sender email address is determined by the default email set in your Shopify integration settings. You can select from any of your integrated email accounts to ensure that all live chat messages are sent from the appropriate email address.
How to Set the Default Sender Email for Live Chat:
- Go to your Shopify integration settings in Willdesk.
2. Choose the email account you want to use as the default sender for live chat.
3. Save the settings to apply the changes.
Once set, all live chat messages will be sent using the selected default email address.
Sender Email for Email Conversations
For email conversations, the process works differently. When a recipient responds to an email, their response will come from the email address that was used as the recipient's default. However, in Willdesk, you have the flexibility to manually change the sender email address for email conversations. This is helpful when you need to ensure that replies come from a specific email address or department.
How to Manually Change the Sender Email for Email Conversations:
- Navigate to the email conversation you want to modify.
- Look for the option to edit the sender address (this may appear as a pencil icon or an "Edit" option).
- Choose the desired sender email address from your integrated accounts.
- Save the changes to update the sender's email for the ongoing conversation.
By doing this, you can control the sender's email address even for ongoing email exchanges.
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