We are excited to announce the launch of our upgraded AI-powered customer service system! 🚀 Our new AI Full-Link Service Solution comes with three core enhancements to help you deliver exceptional customer experiences:

1️⃣ 24/7 AI Customer Support: Seamlessly transition from human agents to AI, ensuring real-time responses to customer inquiries and round-the-clock service quality. 🌐

2️⃣ End-to-End Service Coverage: From pre-sales consultations and intelligent product recommendations to order tracking and post-sales support, AI intelligently guides customers through the entire shopping journey. 🛍️

3️⃣ Dual-Driven Efficiency Boost:
• Reduce labor costs 💰
• Improve response efficiency ⚡
• Enhance customer satisfaction 😊

By enabling Willdesk's AI Action Templates, AI can provide closed-loop responses to order-related questions, making replies more comprehensive, flexible, and time-saving. ⏳

Example Use Cases of AI Action Templates 🛠️

Here are some scenarios where AI action templates can be utilized:

1. Order Tracking 📦

When a customer asks about their order status or tracking information, the AI agent provides real-time tracking details and guidance.

2. Edit Shipping Address 🏠

If a customer requests to modify their shipping address, the AI agent guides them through the process and transfers the request to the customer service team if needed.

3. Cancel Order ❌

When a customer wants to cancel an order, the AI agent assists them through the cancellation process and escalates the request to the customer service team.

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4. Order Return 🔄

For customers requesting a return, the AI agent provides step-by-step instructions and transfers the case to the customer service team for further assistance.

In all scenarios, when AI transfers the conversation to a human agent, it generates an AI Note and flags the chat with "Required Human Assistance" in the message list. This ensures you can quickly grasp the conversation overview and never miss a session that needs your attention. 🔔

How to Enable This Feature? ⚙️

Step 1: Go to Automation → AI Action → Templates.

Step 2: Select the conversation scenarios you want AI to handle.

You can also customize the conditions under which AI is triggered:

• a. Set the AI to trigger only during offline business hours. 🕒

• b. Limit the AI to trigger only on specific pages of your store. 🌐

• c. If you manage multiple stores, you can choose to activate the AI only in selected stores. 🏪

With these powerful AI action templates, you can streamline customer interactions, save time, and deliver a seamless shopping experience. Start optimizing your customer service today! 🎯

Not satisfied with this page? Please contact us for more customizations!