AI Translation For Incoming Message
Willdesk offers two AI translation features: Manual and Auto Translation.
Manual translation allows users to translate incoming messages by clicking the "AI Translate" button, while auto translation automatically translates messages into the default language.
AI translation manually：
1. Step 1: Ensure the AI Agent is enabled by going to Automation → Configure → Turn on the button below the AI assistance, and select the store you would like this setting to apply.
2. Step 2: After enabled, an "AI Translate" icon will appear next to the customer message.
3. Step 3: Click Will AI Auto Translation Setting to set or change the default language.
4. Step 4: Click the AI Translate button to translate the message into the default language you set.
Auto Transition：
1. Step 1: Click Will AI Auto Translation Setting
2. Step 2: Enable Auto Transition to automatically translate incoming messages to the default language.
Not satisfied with this page? Please contact us for more customizations!