Willdesk integrates with Trackingmore API by default, and also integrates with Parcel Panel Order Tracking on Shopify, allowing direct users to query order logistics information in real-time on the Willdesk widget to reduce customer service workload.
Meanwhile, the customer service team can also obtain the user's order information on Willdesk's Inbox interface, allowing customer service to quickly obtain comprehensive user information and quickly handle user issues.
Integration method:
To integrate your store Willdesk with Parcel Panel Order Tracking, please install Parcel Panel Order Tracking first. Therefore, the logistics information queried on the Willdesk pendant and the logistics information obtained on the Willdesk inbox will obtain the logistics data of the Parcel Panel by default.
Willdesk will not deduct the order quota from the order track again, only if the Parcel Panel order quota is insufficient or the data CANNOT be queried, the order quota will be deducted from Willdesk for logistics query.
Order Tracking
Please go to Settings -> Live Chat.
Then go to Appearance -> Order Track and Manage.
You may switch the position and choose the priority of the order track display on the widget by clicking the 
icon.
Logistics information displayed on Willdesk Live Chat widget:
Logistics information displayed on Willdesk inbox:
