Sapphire has better
scratch resistance than ordinary glass. It has a hardness of 9 on the Mohs
scale, second only to diamond. The hardness of ordinary tempered film is only
5-6. This means that there are very few items in life that can scratch
sapphire.
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0.23mm.
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Unfortunately some screen protector brands have deliberately confused consumers in order to make their products seem more scratch-resistant. 9H is taken from the pencil hardness scale, which is not a very relevant metric for your smartphone accessories.
The far more relevant Mohs hardness scale is specifically suited for minerals. On the Mohs scale, diamonds receive the maximum hardness rating of 10. Our sapphire has a Mohs hardness of 9, the highest of any currently available screen and lens protectors.
For comparison, a 9H pencil would only rate around a 3 on the Mohs scale. And common screen protector materials like glass and tempered glass range from 6-7 on the Mohs scale.
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All Sapphireman sapphire products are guaranteed 99.99% pure synthetic sapphire and covered for any damage incurred during shipping to you.
Additionally, we guarantee our sapphire products have scratch protection of a 9 on the Mohs hardness scale, which means that glass, keys, rocks, sand, and most of the other items responsible for scratching phone screens will not be able to scratch your Sapphireman Sapphire screen or camera lens protector.
However, please note that we're not able to offer a warranty for damage once you receive and use your sapphire product as the material's unique scratch-resistance doesn't necessarily prevent cracks and other breakage. This is because as gemstones get higher on the Mohs scale, they become more scratch-resistant but they also become more brittle. Diamonds are a 10 on the Mohs scale for instance, but they are more brittle than sapphire. In other words, your Sapphire products are more scratch-resistant than any other currently available smartphone accessory, but they are — like all screen and lens protectors — vulnerable to phone drops and impact breakage.
Thankfully your sapphire items will still survive many drop and impact scenarios but it is highly recommended to use your sapphire protectors in combination with a phone case.
Combined with a good case, there is no better way to protect your smartphone.
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The purity of our product sapphire is more than 99.99%, and we manufacture it ourselves.
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We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
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Please let us know in time when this happens to you and we will send you a new package as soon as possible.
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Yes, as safe as it can get. We DO NOT access or save your credit card details or any other payment information. Your payment information is processed through highly secured PCI DSS certified servers of our payment partners and ensures maximum safety for your payment credentials.
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Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
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Currently we only support US delivery. We will open up more areas in the future.
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Currently we only support US delivery. Delivery time is usually around 5-7 days, but may be longer due to COVID-19.
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When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status or just click track your order at our website.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
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Sorry. The package does not support change of destination while in transit. You can reconfirm your address before paying.
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It is very likely that we will ship your products individually or in one package, which can be queried by the tracking number.
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Your package will be delivered by our selected logistics service provider, and the delivery time is usually 5-7 days. You can query by the tracking code given.
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Refunds are usually processed within seven business days of receipt of the return.
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We will provide you with the corresponding address for returns, please communicate with us to obtain relevant information.
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Please refer to our refund policy for details.
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If your item doesn't fit or you have ordered the wrong one, you will be able to exchange it within 15 days from the date of purchase. But you need to pay for return shipping.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
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