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How to edit a new help center article?
Please kindly go to the Help Center > articles and add a new help center article.You can choose to add a new category. You can also add a new help center article based on your current categories. Moreover, you can edit  separate help center articles for your multi-stores.Not satisfied with this page? please contact us for more customizations!
How to customize FAQ Domain Name
1. Domain name customization based on Shopify embedded page:Step 1: Help center page setting module select Shopify embedded pageStep 2: Configure the help center custom address in the Shopify store and enter the shopify store Setting>Apps and sales channels>WilldeskShopify embeds domain name customization settings hereStep 3: Setting up a help center page redirect in the site settings2. Custom domain name settings:Step 1: Select independent page configurationStep 2:You can directly configure the subdomain to use the domain name of willdesk.helpYou can also customize the domain name: When configuring a custom domain name, you need to change the configured domain name cname to; Visit the admin console of your domain registrar (the website you bought your domain from) and create or update a CNAME so that it points to faqcname.willdesk.comNote:1. cname's target object points to faqcname.willdesk.com2. cname example: A domain name cname to B domain name (Note: cname is domain name cname, not URL address cname)3. A domain name is a customized help center domain name, pointing to B domain name is
How to create a FAQ page on my store?
Please follow the following steps to add the newly created Help Center/FAQ page to your site's header or footer navigation.1. Visit your store's admin panel.2. Click on "Online store" > "Navigation" from the left and side menu.3. Click on the menu where you would like to add the "FAQ" page. You can choose "Footer menu" or "Main menu".4. Click "Add menu item".Note: You can find out related Link URLs after opening the FAQ icon in Chat Box and copying related article URLs like the one shared below.5. Click "Add" and then hit "Save" on the "Main menu" page and you should be all set.6. The final display is shown in the picture below.Not satisfied with this page? please contact us for more customizations!
How to set up popular articles?
Please kindly go to the Settings——Helpdesk——Help Center——Help articles and set the state of the article to the published state, turn on the toggle for popular questions.Popular questions will be displayed on the C side, and up to 5 will be displayed randomly.Not satisfied with this page? please contact us for more customizations!
How to style my FAQ page?
Please kindly go to the Settings——Helpdesk——Help Center——Page setting to style the font, color, and text of your FAQ page. Not satisfied with this page? please contact us for more customizations!