Willdesk has seamlessly integrated with the Langwill: AI Language Translate, supporting the translation of Help Center only. For chatbot translations, please refer this article for details. Follow these simple steps to translate the Help Ceter on Willdesk: Step 1: Installed Langwill: AI Language Translate in ShopifyDownload the app from the Shopify App Store by clicking Install.Step 2: Set Up Willdesk Help Center in ShopifyBefore translating, ensure that the Willdesk Help Center is added to your store. If it's already set up, proceed to Step 3.1. For detailed instructions on how to add FAQ articles, check this guide.2. Add Help center page to Your Shopify MenuFrom your Shopify admin panel, go to Content → Menus.Choose the menu where you want to add the FAQ page (e.g., Footer Menu or Main Menu).eg. click the Main Menu, click Add menu item.Name the menu item (e.g., "Help Center") and paste the Help Center URL into the link box. Click Save.To find the Help Center URL:Go to Willdesk → Help Center → Page Settings and copy the Help Center URL.3. Review the Help center Page on Your StoreVisit your store and verify that the Help center page is properly displayed and accessible.Step 3: Add Translation Languages in LangwillGo to Langwill and navigate to the Languages page.Add your target languages for translation.Step 4: Access the Visual EditorIn Langwill, navigate to Other Translations → View History.Click Add Element.Select Class/ID for the element you want to translate.Note: To find the Class/ID for the content, follow these steps:Open your store’s Help Center page.Right-click on the page and select Inspect.Hover over and click the section you want to translate.Copy the corresponding Class/ID from the Inspect tool.The typical Class/IDs for the Help Center are one of the following:willdesk-faq-bannerwilldesk-faq-premiumwilldesk-faq-basicPaste the Class/ID select element type to classpaste the Class/ID to the Resource box and click Save.Step 5: Check and Review the TranslationVisit the Help Center page on your store and Use Langwill’s language switcher to switch to your target language and verify the translation.Note: Editing translated content is not currently supported.Why Translate Willdesk: Live Chat & AI Chatbot with Langwill?Seamless Integration: Translate app content directly from Shopify’s interface.High-Quality Translations: Get accurate, context-aware translations powered by Langwill’s advanced engine.For any issues or questions, please contact our support team at:[email protected] or [email protected].

1. Domain name customization based on Shopify embedded page:Step 1: Help center page setting module select Shopify embedded pageStep 2: Configure the help center custom address in the Shopify store and enter the shopify store Setting>Apps and sales channels>WilldeskShopify embeds domain name customization settings hereStep 3: Setting up a help center page redirect in the site settings2. Custom domain name settings:Step 1: Select independent page configurationStep 2:You can directly configure the subdomain to use the domain name of willdesk.helpYou can also customize the domain name: When configuring a custom domain name, you need to change the configured domain name cname to faqcname.willdesk.com; Visit the admin console of your domain registrar (the website you bought your domain from) and create or update a CNAME so that it points to faqcname.willdesk.comNote：1. cname's target object points to faqcname.willdesk.com2. cname example: A domain name cname to B domain name (Note: cname is domain name cname, not URL address cname)3. A domain name is a customized help center domain name, pointing to B domain name is faqcname.willdesk.com

Please follow the steps below to add the newly created Help Center/FAQ page to your site's header or footer navigation.1. Step 1: Visit your store's admin panel.2. Step 2: In Sales Channel on the left side menue, click on Online store → Navigation.3. Step 3: Click on the menu where you would like to add the "FAQ" page. You can choose "Footer menu" or "Main menu".4. Step 4: In Main menu, click Add menu item.5. Step 5: Go to Willdesk → Help Center → Page setting → Content, and copy your Help Center URL.6. Step 6: Back to Shopify, think of the name of your FAQ page, and paste your Help Center URL, don't forget to click Add button.7. Step 7: Click Save menu and you should be all set.Note: You can find related Link URLs after opening the FAQ icon in Chat Box and copying related article URLs like the one shared below.8. Step 8: Click "Add" and then Please kindly check the final display shown in the screenshot below for your reference. Thank you!Not satisfied with this page? please contact us for more customizations!

Please kindly go to the Help Center > articles and add a new help center article.You can choose to add a new category. You can also add a new help center article based on your current categories. Moreover, you can edit  separate help center articles for your multi-stores.Not satisfied with this page? please contact us for more customizations!

Please kindly go to the Settings——Helpdesk——Help Center——Help articles and set the state of the article to the published state, turn on the toggle for popular questions.Popular questions will be displayed on the C side, and up to 5 will be displayed randomly.Not satisfied with this page? please contact us for more customizations!

Please kindly go to the Settings——Helpdesk——Help Center——Page setting to style the font, color, and text of your FAQ page. Not satisfied with this page? please contact us for more customizations!