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Email Integration
Email Integration
How to integrate Tencent enterprise with Willdesk?
1. Step 1: Go to the App Store -> Email.2. Step 2: Click Add an Email.3. Step 3: Choose Tencent Enterprise. 4. Step 4: Input the name/email address/email password-Click Connect.Your Tencent Enterprise address is successfully integrated into the Willdesk. You can manage your email message inside Willdesk inbox.ATTENTION:If you change your email password, email integration will be failed. Please follow the above steps to integrate again!
How to integrate other email providers with Willdesk?
If you want to integrate your other email providers into Willdesk inbox those are emails that have not been mentioned in our email providers, please kindly check the IMAP/SMTP parameter by yourself. If you can't get the parameter, please ask our customer service for help. 1. Step 1: Please go to App store → Email.2. Step 2: Click Add an Email.3. Step 3: Select Others, click Integration.4. Step 4: Please fill in your email information, including the sender's name, Email address, Email password, as well as the Email IMAP and Email SMTP. ATTENTION:If you change your email password, email integration will be failed. Please follow the above steps to integrate again!
How to integrate Icloud into Willdesk inbox?
Ⅰ. Please kindly log into your Apple ID account.      a: Click Sign-in and Security, and then click App-Specific Passwords.     b: Think of a name for integration.     c:  Copy the generated App-Specific Password and click "Done".Ⅱ. Kindly go to the Willdesk backend -> App Store -> Email -> Add Email and Choose iCloud.      a: Choose the "iCloud" provider.     b: Enter the name.     c: Enter your iCloud email address.     d: Paste the "App-specific Password" here.     e: Click "connect”. Ⅲ: The iCloud email address successfully integrated with Willdesk. ATTENTION:If you change your email password, email integration will be failed. Please follow the above steps to integrate again!Not satisfied with this page? please contact us for more customizations!
How to integrate Outlook to Willdesk inbox?
1. Step 1: Go to the App store >Email 2. Step 2: Choose Outlook.3. Step 3: Sign in your Outlook.com email account4. Step 4: After signing in, your Outlook email is successfully integrated into the Willdesk. You are able to manage your email message inside Willdesk inbox.5. Step 5: You are able to manage your email messages inside Willdesk inbox.PS: If it can be sent and received normally, there is no need to perform the next steps ;If you are prompted that the account password is incorrect or the status shows "Failed", you need to verify your Microsoft account and turn on Two-step verification. Please refer to the following steps to re-integrate: a: Kindly go to My Microsoft account → Security (https://account.live.com/proofs/manage)  and click "Turn on" to enable Two-step verification.b: Choose a way to verify.( It is more recommended to take "email address" or "phone number" to verify.)c: Enter the code and copy the generated Two-step verification code.d: Paste the code at Willdesk backend and to re-integrate with Outlook.ATTENTION :If you change your email password, email integration will be failed. Please follow the above steps to integrate again!Not satisfied with this page? please contact us for more customizations!
How to integrate Aliyun Enterprise into Willdesk inbox?
Ⅰ. Please kindly log in your Aliyun Enterprise email address, and go to Settings——Account Security.      a:  Enable the"Third-Party Client Security Password" button and click "Cenerate New Password".      b:  Copy the "Generate Client-specific Secruity Password".Ⅱ. Kindly go to the Willdesk backend -> App Store -> Email -> Add Email and choose Aliyun Enterprise.     a: Choose the Aliyun Enterprise provider.     b: Enter the name.     c: Insert the Aliyun Enterprise email address.     d: Paste the "Generate Client-specific Secruity Password" as authorization code.       e: Click "Connect". Ⅲ. Check the email integration situation: your Aliyun Enterprise email address is successfully integrated with Willdesk. ATTENTION:If you change your email password, email integration will be failed. Please follow the above steps to integrate again!Not satisfied with this page? please contact us for more customizations!
How to integrate Zoho enterprise to you Willdesk inbox?
A: Go to Settings-Mail accounts-click "IMAP". Enable "IMAP Access" and click "Save".B: Go to the App Store -> Email -> Add Email and Choose Zoho Enterprise Mailbox-Input the name/email address/email password-Click Connect.C: Your Zoho Enterprise address is successfully integrated into the Willdesk. You can manage your email message inside Willdesk inbox.PS: If it can be sent and received normally, there is no need to perform the next steps ;If you are prompted that the account password is incorrect or the status shows "Failed", you need to verify your Zoho Enterprise account and generate App-password. Please refer to the following steps to re-integrate: ATTENTION:If you change your email password, email integration will be failed. Please follow the above steps to integrate again!Not satisfied with this page? please contact us for more customizations!
How to Integrate Microsoft 365 / Outlook Email?
📧 🚀Four Simple steps to complete Microsoft 365 / Outlook email integration: Step 1: 👉🔧Please kindly check the screenshots below and follow the path:App Store → Add an Email → Choose Microsoft "Authorization", and then log in to your email account (If your account is from a Microsoft partner, after entering your account, the login page will automatically jump to the partner login page.) Step 2. 👉🔧If your account is from GoDaddy or other Microsoft partners, please log in to your admin account and make sure to open SMTP. Please refer to Microsoft 365 official documentation to enable SMTP, https://aka.ms/smtp_auth_disabled.E.g. If you log in to your admin account in GoDaddy (sso.godaddy.com), you can click Advanced Settings and turn on SMTP Authentication. Verification will take a moment, please kindly wait for the verification to complete.Step 3: 👌🔌 Click "Edit" to complete the setting and click "Save and Connect".Step 4: 🎉✉️Verify the integration and start enjoying the seamless email experience. Remark: If you fail to log in to your email account in step 1, please click"Can't access your account?" and try again. Thank you!Get ready to streamline your communication! 💬💡If there is any problem, please do not hesitate to contact us! Thank you very much! 😊 
How to integrate Godaddy into Willdesk inbox?
Please kindly go to the App Store ->Email -> Add New Email and choose Godaddy provider.     a: Enter "Name on email replies".    b: Enter Godaddy email address.    c: Enter your Godaddy email password.     d: Choose your Godaddy email address server, then the IMAP/SMTP parameter will be displayed automatically.Then your Godaddy email address will be integrated with Willdesk successfully.ATTENTION :1. If you change your email password, email integration will be failed. Please follow the above steps to integrate again!2. Before integration, please help verify if your email address refers to GoDaddy or Microsoft 365 Email Account.If your email address is from GoDaddy, you need to input your GoDaddy Email Account password and finish the integration. If your email address is from GoDaddy Partnership Microsoft 365 Email Account, please kindly note that we are currently supporting integrating this kind of email account in our APP.3. If your email account is from GoDaddy, you can find it in the screenshot below, a kind reminder here.
How widget Email Us works in Willdesk?
"Email us" is a widget function where you can receive customers' messages via widget email us. How to set up the widget Email Us?Turn on the switch of “Display email us" and click "Save change", your customers' emails will display directly in the Inbox, and you can reply through your integrated email. 
How to integrate Gmail with Willdesk inbox ?
A: Input Gmail information FirstGo to App store < Email < Choose Gmail and click IntegrationThen, input your name and Gmail address, and check Email server (IMAP/SMTP).B: Turn on the 2-step verification Click Avatar- Manage Your Google Account - Security- Click Two-Step Verification. Follow the prompts to turn on the two-step verification.C: Add app passwords Go back to Manage your Google account - Security - App passwords and follow the guidance to add app passwords.PS: If you can't find this step, please reference Step G.D: Enable Gmail POP/IMAPGo back to the Gmail page, click the [Settings] icon - [See All Settings] - click [Forwarding and POP/IMAP] - [Enable IMAP] - click [Save] to change.E: Input Email authorization codeInput the verification code, which is the long auto-generated password just copied.  F: Complete the integrationYour Gmail address is successfully integrated into the Willdesk inbox. You are able to manage your Gmail message inside the Willdesk inbox.G. Setup App Password by LinkIf you can't locate the option for generating an App Password in your Google Account after enabling two-step verification, please click on the following link to obtain an authorization code:https://myaccount.google.com/apppasswordsAfter logging in, please enter the App name "Willdesk".This App password would be your email authorization code, please copy it and fill in:And your Gmail account will be successfully integrated with Willdesk.You may also click this link and check the video as a reference 👇:https://www.youtube.com/watch?v=ezN3zne1ey4ATTENTION :If you change your email password, email integration will be failed. Please follow the above steps to integrate again!Not satisfied with this page? please contact us for more customizations!
How can I create a new email in Willdesk?
We support sending emails directly in Willdesk! To create a new email, please kindly check the following information for your reference:Click "New Conversation" → Fill in email addresses → Complete email subject and contents → Click "Send".Additional information:Email sender “From: ": You can select one of your integrated emails to send it.Email receiver ”To: “: You can type in the receiver's email address. If you are answering a customer, our system will automatically match your customer address in this part.Email copy ”CC: ": You can type in the copy email address and click "enter" to confirm, so that you can copy this email to all members related.To enrich email content, you can refer to the bottom left of the email, where you can add Macros, send FAQs, add emojis and images, attach files, add Shopify products, and add links. Kindly check the screenshot below for your reference.In addition, you can click "" on the top right of the input box to expand or collapse email styles.If you have any questions, please do not hesitate to contact us. Thank you!