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Widget Settings
Widget Settings
How to set the visibility of chat widgets?
Visibility Section is for the control of Chat Widget Setting Time, Display Devices and Displayed Pages. Here are the following steps on how to use functions in this section.You can find out this section by clicking Setting-Widget settings.1. Set timings for widget displayYou can decide to display Chat Widget at all time or during business hours only currently.2. The devices widget will be visible onYou can now decide if Chat Widget displays on all devices, desktop devices or mobile devices only.3. The pages will be hidden on displayYou can decide what kinds of pages Chat Widget can display or not.(1) If you select Show widget on all pages, Chat Widget will display on all pages.(2) If you select Show widget on specific pages, you can input related page links according to two conditions: with exact URLs or containing.PS: You can click blue font icon Add pageUrl to add more rules according to your demand. There is no number limitation currently.(3) If you select Hide widget on specific pages, you can input related page URL as well to make Chat Widget not display on related pages.You can select two rules under this option as well, containing or with exact URLs. They two work in the same way with the option of Show widget on specific pages.Blue font icon Add pageUrl is also clickable and there is no number limitation under this option.(4) The difference between with exact URLs and containing is:With exact URLs means you have to input completed URLs and this rule will be working, such as: means you can input URLs content after domain name, such as: /product/faqThe rule of containing can cover URLs no matter it is parsed or not, we highly recommend you to use this rule to setup. The rule of with exact URLs is only working for specific URL on your website, it may not be working on another kind of website, if your current website is the parsed one.(5) When finishing all setup, please do not forget to click Save change button to keep the changes properly.Not satisfied with this page? please contact us for more customizations!
How to finish Chat Widget Settings correctly and efficiently
1. Newly add Fonts, Button Type and Icon size aspects customization.2. Divide Chat widget into Desktop and Mobile ports, you can make the setup separately.3. You can click Unlock icon and Contact us blue button to help unlock related three options for one month.4. You can contact us one more time to unlock them after one month or update current Plan to go on using.
How to set up widget status?
Please go to Settings——Channels——Live Chat——Widget settings.Click Set widget status and decide to enable which button on your widget. Enable live chat——will be shown on the widget interface and by clicking this button the customer will be able to have live chat with you .Enable Whatsapp——will be shown on the widget interface also, and if the customer clicks this button, they will be redirected to the WhatsApp page to contact you.Enable email us——will be shown on the interface and when your customer clicks this button, a page collects their information and question, when the customer has done the email and tap submit, there is going to have an email sent by our Server to notify your that your customer is looking for you.Not satisfied with this page? please contact us for more customizations!
How to set up greetings?
Please kindly go to Settings——Live Chat——Appearance——Greetings to edit your greetings.An ardent greeting will make your customers feel warm. Come and set your own greetings for your customers. Not satisfied with this page? please contact us for more customizations!
How to set up welcome message post?
Please kindly go to  Settings——Live Chat——Appearance——Post to edit the pop-up message for your customers. Moreover, you can set up a separate welcome pop-up post for your multi-stores. Not satisfied with this page? please contact us for more customizations!
How to style your chat widget?
Please kindly go to Settings——Live Chat——Appearance——Style your widget to set up the background color, text color, and position of your chat widget. Tips:  Choose a color that better matches your store theme.Not satisfied with this page? please contact us for more customizations!
How to set the font of the widget text?
Pleasel kindly go to the settings tab——Channels——Live Chat——Transaltion. Choose the font you wish for your widget text. Not satisfied with this page? please contact us for more customizations!
How to set up business hours?
Please kindly go to Settings——Live Chat——Appearance——Business Hours to set up your office hours, time zone, and reply time. The working hours displayed on the C-side is correspond to the time zone.Not satisfied with this page? please contact us for more customizations!
How to collect the visitor's name and information?
Please kindly go to  Settings——Live Chat——Appearance——Pre-chat Survey and enabled the data collection button. Then you can collect the name, email, and phone number of your customers. When the button is disabled, the user can enter the chat window to chat without filling in any information.Not satisfied with this page? please contact us for more customizations!
Howto set up chat widget language ?
Please kindly go to the Settings——Live Chat——Translation to choose the language you want the chat widget be displayed at C-side. Not satisfied with the translation, please kindly customized the words.Not satisfied with this page? please contact us for more customizations